Rakuten‘s track record will generally appear in your account within 1 day. But sometimes your rush to shop can cause tracking to fail, so what should you do? Don’t worry, just follow the steps below.
I don’t see the expected transaction
Rakuten is a browser extension based system. Suppose you installed the Rakuten plugin on the chrome browser, but in the end you used the firefox browser for the purchase, which will cause the cashback to fail.
Note: Do not switch browsers to make purchases
Another reason for for missing cash back is that you installed the Rakuten add-on, but did not activate Rakuten for order tracking at the time of purchase.
Rakuten that is not activated is marked in purple, and red when activated. What a pity this is because you should get this rebate reward.
Therefore, if you think a transaction that is eligible for a cashback reward is not appearing in your Rakuten account, your best bet is to contact Rakuten support using the following link https://www.rakuten.com/help/missing-cashback
Ensure have the store name and date of purchase ready when sending the email.
How to Get Missing Cash Back
- Click here to enter the Rakuten Help Center
- Search for the store by name/order date/other information
- Find my cashback
It will take several days for customer service to launch an investigation. If your order is still not found after a few days, it is recommended that you contact customer service directly to inquire about the details.
I Have Not Received My Big Fat Check
If you haven’t received your award check, there are a few things that need to be done.
1. Check if it is in the rakuten expected date
Rakuten will arrange to send the reward check according to the date shown in the picture below, if you check the time not on the date shown, you will have to wait longer to collect the check.
2.Rakuten is in the expected date
Checks are sent by UPSP, which is very slow and takes 7-10 days to arrive smoothly. If you have not received the check after 10 days, you need to contact rakuten customer service to inquire. During this period, please keep the account address correct, the wrong address will also cause you to not receive the check.
You can contact Rakuten and request a replacement check using the following link https://www.rakuten.com/help/article/missing-lost-or-expired-checks-360002101268
Summarize
Rakuten‘s service on missing cashbacks is very friendly, and you don’t need to worry too much about losing cashbacks. But if you really don’t use Rakuten, you can’t get cash back.
Smart shoppers can save money by using Rakuten, receipt scanning apps and various other apps. Save a lot of money on the items they buy every day. It can be a little difficult to get started, but it does save a lot of money, so why not give it a try? Once you have an organized system in place and become proficient with these different platforms, the time investment is minimal and the opportunity for savings is huge!
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